Privacy Policy
Winkin Uno Creative ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://winkin.uno or engage with our services.
This policy complies with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable data protection regulations.
1. Information We Collect
1.1 Personal Data You Provide
When you interact with our website or services, we may collect the following personal information:
- Contact Information: Name, company name, email address, phone number, mailing address
- Project Information: Budget range, service requirements, project details, and other information you provide in our order form or communications
- Payment Information: Billing details for invoicing (processed through secure third-party payment processors)
- Communication Records: Email correspondence, phone call notes, meeting records related to project delivery
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain technical information:
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, navigation paths, referring/exit pages
- Cookies: See our Cookie Policy for details on cookies and similar technologies
2. How We Use Your Information
We use collected information for the following lawful purposes:
2.1 Service Delivery (Contractual Necessity)
- Processing and responding to your inquiries and project requests
- Delivering branding and content services as contracted
- Communicating about project timelines, deliverables, and status updates
- Processing payments and maintaining financial records
- Providing customer support and addressing technical issues
2.2 Business Operations (Legitimate Interest)
- Improving our website functionality and user experience
- Analyzing website traffic and usage patterns to optimize content
- Maintaining security and preventing fraud
- Complying with legal obligations and enforcing our terms
2.3 Marketing (With Consent)
- Sending newsletters or updates about our services (only with your opt-in consent)
- Sharing relevant case studies or industry insights you might find valuable
- You may withdraw consent or opt out of marketing communications at any time
3. Legal Basis for Processing
Under the DPDP Act and applicable regulations, we process your personal data based on:
- Consent: When you voluntarily provide information through our forms or subscribe to communications
- Contract Performance: To fulfill our obligations under service agreements
- Legal Obligation: To comply with tax, accounting, and legal requirements
- Legitimate Interest: For business operations, security, and improvement of services
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Web hosting and infrastructure (servers located in secure data centers)
- Email delivery services for transactional and marketing communications
- Payment processing (we do not store credit card information)
- Cloud storage for project files and deliverables
All service providers are contractually bound to protect your data and use it only for specified purposes.
4.2 Legal Requirements
We may disclose your information when required by law, regulation, legal process, or governmental request, or to:
- Comply with legal obligations or respond to lawful requests
- Protect our rights, property, or safety, or that of our clients and the public
- Enforce our Terms of Use or other agreements
- Detect, prevent, or address fraud, security, or technical issues
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
5. International Data Transfers
Your information is primarily stored and processed in India. If we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by regulatory authorities
- Transfers to countries with adequate data protection laws
- Ensuring service providers comply with recognized data protection frameworks
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Active Clients: For the duration of our business relationship plus 7 years for financial and tax records
- Inquiries: Inquiry data is retained for 2 years unless you request earlier deletion
- Marketing: Until you unsubscribe or withdraw consent
- Legal Requirements: As required by applicable laws and regulations
After retention periods expire, we securely delete or anonymize your data.
7. Your Privacy Rights
Under the DPDP Act and applicable laws, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal retention requirements)
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Withdraw Consent: Withdraw consent for processing at any time
- Right to Object: Object to processing based on legitimate interests
- Right to Restriction: Request limitation of processing in certain circumstances
- Right to Lodge a Complaint: Contact the Data Protection Board of India or relevant authority
To exercise any of these rights, please contact us using the details in Section 11.
8. Security Measures
We implement appropriate technical and organizational measures to protect your personal data:
- Secure Socket Layer (SSL) encryption for data transmission
- Access controls and authentication for internal systems
- Regular security audits and vulnerability assessments
- Employee training on data protection and confidentiality
- Secure backup and disaster recovery procedures
- Third-party security certifications for service providers
While we use industry-standard security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security but strive to protect your data to the best of our ability.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to active clients
- Displaying a prominent notice on our website
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Contact Us & Data Protection Officer
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Winkin Uno Creative
Attn: Data Protection Officer
150 Feet Ring Road
Rajkot, Gujarat 360005, India
Email: [email protected]
Phone: +91 79905 00005
We will respond to your inquiries within 30 days as required by law.
12. Related Policies
For more information about how we handle your data and interactions, please review:
- Cookie Policy - Details on cookies and tracking technologies
- Terms of Use - General terms governing website use
- Returns & Refunds Policy - Terms for service refunds